Feel free to order any of our fine range of handcrafted products which you may find on our site.
Please also remember that we are more than willing to consider bespoke orders.
Please contact us by e-mail: firstname.lastname@example.org or call us
All product prices on the site include delivery.
We accept PayPal only
We are able to provide FREE delivery of our beautiful, handcrafted products worldwide.
It usually takes up to 7-10 days from Bulgaria to European countries and may be up to 14 days to the USA and the rest of the world. If you require particular items urgently, please contact us so we can provide alternative delivery options.
Our products will not necessarily be in stock at all times. The timeline for your product creation will naturally depend on the specific nature of a particular order, however we are usually ready to ship within 1 to 3 business days upon receipt of your order.
All of our items will be shipped as registered mail (unless otherwise requested), so you can track it here: http://www.track-trace.com
All of our handcrafted items will be VERY carefully packed for shipping, unfortunately we cannot take responsibility for any potential damage caused by the postal service. It will always remain the client’s prerogative to ask for insurance related to the shipping of your handcrafted item! We will be able to provide the insurance information rates prior to the client finalising their order.
We cannot be responsible for domestic custom fees that may apply.
Refunds and Exchanges
All of our items are well described and photographed. We will be happy to refund your order if it does not match your quoted description which you would have received upon ordering, e.g. quantity, size, construction material, colour.
Providing that the order is returned to us undamaged we will refund the PURCHASE PRICE as soon as we receive the item(s). Please note that bamboo is a unique, natural material and all our products are handmade, therefore items you receive may have small variations.